Sandos Caracol Nature Resort & Water Park

The location is super fun. It’s in the jungle and on the beach. Lots of paths you can bike on, some small Mayan ruins, pools and some fun water slides. The staff are all very friendly. Lots of guests from Canada, France, and USA. Our room was nice and comfortable and there’s water dispensers in the room. They all have patios or balconies. We really enjoyed the fire show and the cenote show.

This was our first time in Mexico and at an all-inclusive resort. Great family resort, and the price point was great as this was a last-minute trip. Things I'd want to know before going that I didn't find on their website... Check-in: Staff super nice upon arrival. We got there 3 hours before official check-in time, but they started the process early (free of charge) and gave us our wristbands/pool towel cards so we could eat/drink or swim while waiting on our room to be ready. They went over the map of the resort, the activities, the app, etc...and also talked to us about doing a timeshare. We were able to leave our luggage with the front desk. When our room was ready at 3 pm, I just gave them our ticket stubs for our luggage, and they drove us to our room via golf cart. Waterpark: 11 & 14 year old boys loved it. Never overcrowded. The 7 big slides are open 10-5pm. Big play area for toddlers/younger kids with age appropriate slides. It is closed every Tuesday for cleaning. There isn't a bar to get alcohol within the waterpark, but the closest one is about a 2 min walk, so no biggie (another review I had read complained about this). They serve water and sodas inside the waterpark, and one day, they had ice cream, too. Buffet: HUGE selection... something for everyone and had a mix of different cultural foods for all meals. Had no complaints on the quality of food. I had read some reviews that were mixed about it when booking our trip. I guess keep in mind that this is buffet style food, not Michelin star quality (what buffet is?)... but it was all still very good!!! Dress code posted (no swim suits/flip flops) but not enforced...most complied, though. El Nido: outdoor taco place. Loved it. Tacos were awesome, and the charro beans were even better! Stays open all hours. Drinks: It is all inclusive except top shelf liquors. Like bartenders everywhere... they all make drinks a little different. Elmer was our favorite!!

Large area, many animals, which is fun for kids. We spent all 7 days inside the hotel, walking 15000+ steps each day. There are many things to do in the hotel, which is very good. Night shows are good, but two of them were boring. Considering how much we paid, it was a very good value for money.

The Waterpark definetely is incredible, as well as the jungle feeling that you can live at your stay. all the animals that you can see is amazing. You should be sure to find a way to isolate the doors completely, as we had en encounter with a giant spider and cockroach in the room. The room was nice and comfortable. The food was always good, but the personal does not seem very motivated or friendly. Please also do something to save your beach, we were not able to get into the water because of the dirt.

The Lush surroundings of the jungle, while having the beautiful breeze and beach of the ocean. The wildlife is there but the staff knows how deter them from interacting too much The bell men were fabulous....they just made life so much easier w all of our luggage and needs.